Monitoring Internet & Email Use

There are a number of advantages that the content monitoring system has for an organisation such as an estate agency because they are able to monitor what their staff are using the internet and email for. This is good for the organisation as they are able to keep an eye on their staff, and will be able to see when they are working and when they are not and using the system for their pleasure. This could make the workforce more productive because they will be less likely to not use the system for non-work related use.

However, there are a number of negative impacts it might have for the organisation including staff may feel have they have no privacy, as they will be being monitored, and they access can be viewed by somebody else. This may also be costly for the organisation, as they will have to purchase additional software to enable them to monitor their staff’s internet and email use.

There are a number of advantages for the employees of the state agency including the fact they may like the idea that they are being monitored because it will make them more productive, because they will know that if they use the system for non-work related or looking for other jobs, they are likely to be logged.

There are a number of problems this system might have for an employee who only uses the system for business purposes because if a word which they were using online, was a keyword which would log them on the system which could mean that they get into trouble, and they were using the system for its intended purpose.

The following are some of my own recommendations about the use of this system:
♣ They can only send email messages to customers who are registered and on the mailing list, this will mean that it will be harder for them to email friends, or send their CVs because they must firstly be registered.
♣ The organisation could set up a walled garden, where only verified sites can be viewed on the system, this would mean that staff could only view what the organisation feel is appropriate.